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Global PC Solutions

Why call a geek, when you can call a professional...?

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Sometimes, you just need someone who will come to your location with the parts you need and fix the issue you are having so you can get back to your to-do-list.

Global PC Solutions offers a wide range of on-site technical support services in the KOSH area. Our central office in Klerksdorp ensures a quick response time to your business premises, minimizing your downtime.

 

 

ON SITE SUPPORT, YOUR WAY

Our on-site technical support service gives you access to a physical IT technician present in your office, whether you need us to attend to an emergency outage or you simply need an IT presence during those busy times of the day. Our technicians have years of experience and can support your hardware and network infrastructure and can provide first line support for a great many commonly used software applications.

 

We can also have somebody working remotely on the problem and gathering information until your Global PC Solutions technician arrives on site. We can provide support for any IT function including data backup issues, problems with Microsoft Office, server outage issues and network security problems. Our years of experience mean we are well equipped and knowledgeable to resolve any problem quickly and completely.

No Fix, No Fee:

We make it our business to be fair with our customers. In the event that we do not possess the necessary knowledge, soft- or hardware to fix a problem, and that the item is not beyond economic repair (see below), no fee is charged for that service. It’s that simple.

What if you, the customer prefers not to proceed?

If a problem has been diagnosed and a solution offered, but you choose not to proceed then we feel it’s only fair for us to charge for the time spent on site up to that point.

What happens in the event of “Can’t find” or “don’t have”?

If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license, serial numbers, passwords or installation disks you will be charged for the time spent on site up to that point.

Problem caused by a 3rd Party?

If you are having problems with your internet connection we will test your equipment and line, but where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.

Top Quality Service, Always

We will always advise you of costs at every stage and allow you to make decisions with regard to how we proceed. If you are unhappy at any point please discuss this with us and we shall endeavor to correct any problems, you are having. Our team are committed to providing the highest quality of service to our customers. We promise to offer a fast, efficient service. We fix Desktop PC’s, we repair laptops, and we troubleshoot computers and networks. We are proud of the level of service we provide and we know you will be happy with it too. Call us today and get your computer fixed with peace of mind. It’s quite simple, if none of the above conditions are met and we cannot fix your computer you won’t pay a thing unless the device is beyond economic repair and then only our standard call out charge will apply.