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Global PC Solutions

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Global PC Solutions terms and conditions

  • All goods sold and services provided strictly COD, EFT payments are accepted but must be paid within 14 (fourteen) business days and proof of payment must be mailed.
  • Faulty goods must be returned to Global PC Solutions offices, located at 98 Monica, Klerksdorp.
  • Quotations are valid for a period of seven days only unless otherwise stated.
  • Global PC Solutions will not guarantee the price validity and stock availability of the third party supplier.
  • If the return of faulty goods takes place within 48 (forty-eight) hours of purchase then a store credit will be passed, provided the goods are returned in exactly the same condition as they were at original point of purchase including original packaging, manuals, driver disks, serial numbers and tax invoice.
  • A 15% (fifteen percent) handling fee will be payable should the faulty goods returned not be in exactly the same condition as they were at the time of purchase with all packaging intact and complete.
  • Store credit will not be issued if faulty goods are returned later than seven days from date of purchase.
  • Before a store credit will be passed, all items that are returned will be assessed by Global PC Solutions technicians to be deemed fit for return and store credit as set out in these terms and conditions.  Should there be any reason that Global PC Solutions cannot assess the product it will be sent to the vendor or supplier for the testing and approval for credit, swop out or repair.
  • The following items are subject to above:
  • Notebooks, PDA`s, GSP`s, USP`s, Tablets, Modems, Monitors and Printers will be sent to the supplier or vendor for repair.
  • Data will not be guaranteed at all, and the loss of data will not in any way be the responsibility of Global PC Solutions.  Data backup remains the sole responsibility of the client.
  • Should the client require a product that Global PC Solutions does not stock, the item can be “special ordered”. A deposit of at least 50% is required to secure the procurement of the “special order”.  “Special orders” items will not be held for cancellation by the client from Global PC Solutions for a period longer than 2 (two) days after notification thereof.
  • Any goods ordered that are not collected within 2 (two) business days of notification will deem the order to be cancelled and the goods will not be held.
  • All quotes, invoices and price lists without exception will be subjected to the terms and conditions stated herein.
  • No transaction or correspondence will be deemed valid without adhering to these terms and conditions.
  • The use of pirate and non-genuine parts may void the warranty of the items purchased.
  • Refilled cartridges and toners are not guaranteed.
  • Upgrades and repairs to computers and components that have not been collected or paid in full within 30 (thirty) days of acceptance of repair will be sold to defray expenses.
  • Software will not be accepted for refund or exchanged due to the possibility of piracy.
  • Software Upgrade and Installations does not carry any warranty due to user input errors.
  • Price and specification are subjected to change without prior notice.
  • Only goods purchased from Global PC Solutions will be sent to the suppliers and vendors for repair.
  • Errors and omissions excepted.

On-site Tech Support | Terms & Conditions

Global PC Solutions provides mobile on-site computer maintenance, support and consulting services. (Herein referred to as “The Services”) The Services provided to the customer, are subject to the following terms and conditions. By confirming a Tech support booking, the customer accepts these Terms and Conditions.

Appointments and Rates:

Global PC Solutions will attend the customer’s premises at the prearranged time. The Customer will pay for all Services provided, at the rates currently indicated on our website.

Working Hours:

Global PC Solutions normal working hours are Monday through Friday, 08:30 to 16:45. In some cases, subject to previous arrangements being made, The Services will be provided out of the normal working hours. These will include Saturday and a latest working time of 17:00. An overtime fee will be charged for these additional working hours. Weeknights and Saturdays will be charged at one and a half times the normal hourly rate. (As well as travel reimbursement.).

Cancellation:

  • Global PC Solutions must be notified of any appointment cancellations no later than 2 hours prior to the appointment. Global PC Solutions reserves the right to invoice any customer when cancellation occurs, less than two hours prior to the appointment.
  • The “no fix, no fee” policy applies to home users and to business users.
  • If the Global PC Solutions technician offers a solution that the customer does not wish to use, the customer will be charged for the time spent on site up to this point.
  • If the technician is prevented from resolving a problem because the customer does not have the appropriate software disks, drivers or product serial numbers, the customer will be charged for the time spent up to that point.
  • If the technician diagnoses a fault with a customer’s Internet Service Provider, even when the ISP denies any fault, the customer will be charged the standard rates for the time spent on site.

Payment:

The customer will pay Global PC Solutions the amount invoiced by the technician. This amount is due from the time the invoice is first given or sent to the customer. Global PC Solutions will attend the Customer’s premises for the customer agreed period, prior to or at the commencement of the appointment. Global PC Solutions will endeavour to diagnose and or remedy the problem(s) described by the customer, at the commencement of the appointment. If the problems have not been remedied at the end of the first hour of appointment, Global PC Solutions will discuss with the customer the options available. The customer may ask the technician to continue working on the problem(s), or make a further appointment. The customer may terminate the appointment at any time. On termination, the customer will pay Global PC Solutions the amount incurred in respect of additional time, if any, beyond the first hour’s attendance. Payment is to be made in cash or Electronic Fund Transfer. (provided the Global PC Solutions technician is supplied with a printed copy of the completed transfer.) In the event of a non-payment, Global PC Solutions will charge interest at the rate of 1.5 percent per month. The interest will be charged from the date of the invoice up to and including the date payment is made in full.

Liabilities:

  • Global PC Solutions accepts no liability in respect of any problem(s) it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s ISP.
  • The customer hereby confirms that a full back up of the customer’s hard-drive has been made prior to Global PC Solutions commencing The Services. The customer further confirms that there is no legal restriction or impediment to Global PC Solutions providing Services to the customer.

Global PC Solutions shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any 

  • direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by Global PC Solutions or out of installation, un-installation, use of, or inability to use the customer’s computer equipment, hardware, software or peripherals. The customer will, upon request of The Services, indemnify Global PC Solutions in respect to loss, damage or injury arising from the provision of The Services. Global PC Solutions has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.

Confidentiality:

GLOBAL PC SOLUTIONS will maintain the confidentiality of the customer’s files and or data. GLOBAL PC SOLUTIONS further undertakes not to provide any customer information to any third party, save in the event that it is lawfully required to do so. GLOBAL PC SOLUTIONS reserves the right to refuse the provision of The Services for any reason. Including, but not limited to, the presence of unlicensed or illegal software and or material of an obscene or pornographic nature on a customer’s computer. If, for such reason, GLOBAL PC SOLUTIONS terminates The Services, the customer shall be liable for any charges incurred in respect to the time spent on site by the GLOBAL PC SOLUTIONS technician.

Goods provided by GLOBAL PC SOLUTIONS:

GLOBAL PC SOLUTIONS may make recommendations to the customer, or the customer may request that a product be provided by GLOBAL PC SOLUTIONS, in order for GLOBAL PC SOLUTIONS to perform The Services. All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by GLOBAL PC SOLUTIONS, are expressly excluded. GLOBAL PC SOLUTIONS has no liability as to the suitability of the performance of The Services. Nor of any product manufactured, sold or supplied by a third party, whether or not that product has been recommended to the customer by GLOBAL PC SOLUTIONS. Any hardware, software or equipment provided to the customer by GLOBAL PC SOLUTIONS shall remain the property of GLOBAL PC SOLUTIONS until full payment is received.

Return Visit and Complaints Policy:

In the event of any dissatisfaction with The Service provided by GLOBAL PC SOLUTIONS, the customer should immediately contact GLOBAL PC SOLUTIONS on 071 896 8570. GLOBAL PC SOLUTIONS will make an appointment for a return visit by the designated technician. The technician will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of GLOBAL PC SOLUTIONS, the Customer shall pay for the additional time incurred at GLOBAL PC SOLUTIONS normal rates. If the problem arose directly as a result of GLOBAL PC SOLUTIONS previous appointment no further charge shall be made.

The following exclusions are not counted as ‘unlimited’ and will be quoted and invoiced for separately:

  1. Training sessions (-planned/-group). Any training that requires more than 10 minutes dedicated instruction in total.
  2. New hardware or 3rd party software installations (if a new server, workstation, software rollout or IT system is required, a pre-approved quote will be required before any work carried out).
  3. Repeat faults as a direct result of end users ignoring recommendations/ instructions/ training provided by GLOBAL PC SOLUTIONS.
  4. Faults with 3rd party software which GLOBAL PC SOLUTIONS is not able or authorized to work with.
  5. General misuse by the Customer of the System, Hardware or Software.
  6. Any projects which fall outside of normal maintenance and support, each such project to be quoted and approved by the Customer separately.